Ramkumari Iyer

MFX Fairfax

Recipient of CIO award in Dec 2015.
Recipient of Program Governance and Service Management Excellence award.
Nominated for top power list CIO and Influential CIO award 2016 award.
High-energy, results-oriented executive with over 19+ years of IT management experience.
Handled Strategic Co-managed and Managed Services Business for Deal values ranging from 40 to 300 Mn USD globally covering a wide array of technologies and platforms.
Datacentre Migrations/transformations, Data centre management, Server consolidation, Human Resources take over, Asset Management, Info-security audit/framework/process implementation, Contracts Novation, Service Desks, Mainframes , IT Infrastructure, AM&AD, tools implementation projects for CRM and Landscape monitoring    
Handled various global programs across various domains from Retail, IT, ITES ,Energies&Utilities,Telecom, BFSI and Manufacturing in Geo’s of North America, Europe(IncludingUK),Canada,Asia-pac(including Australia), South Africa ,Middle East and India
Noted for expertise on ITIL and Information security (InfoSec) processes for high availability and efficiency.
Successfully  implemented  and setup services desk, IPC and configuration management processes end-to-end by applying Lean, Six-sigma, Prince  processes and re-engineering.

Strong background in consulting, solutioning, responding to RFIs to the pre-sales and Transitioned 2 large contact centres for telecom giants.   

Education: Masters in Management Studies, IIM Kolkata, Bachelors in Engineering and Technology, PSG College of Technology